We are a market-leading business, with unique and differentiated products and services.
Our unique mix of stores, garages, mobile vans and home delivery means we can offer customers unparalleled convenience in the motoring and cycling markets.
The last year has highlighted how important it is for customers to get access to the products and services in the way that is most convenient for them, and our proposition must match this. We recognise that most customer journeys begin online and our Group website gives customers access to a range of options, from deliveryto- home or to-store, booking a service in garages or stores, having a fitting done on their driveway via our Halfords Mobile Expert vans, or a phone call or web chat with our contact centre. Longer term, we are planning a new and exciting way to showcase our market-leading proposition with a re-designed physical estate, enabling customers to experience our products and services in a more inspiring, more integrated, and more convenient way.