Halfords is the UK's leading provider of motoring and cycling products and services.
Through Halfords Autocentres, it is also one of the UK’s leading independent operators in vehicle, servicing, maintenance and repairs.
We are a market-leading business, with unique and differentiated products and services.
Our unique mix of stores, garages, mobile vans and home delivery means we can offer customers unparalleled convenience in the motoring and cycling markets.
The last year has highlighted how important it is for customers to get access to the products and services in the way that is most convenient for them, and our proposition must match this. We recognise that most customer journeys begin online and our Group website gives customers access to a range of options, from deliveryto- home or to-store, booking a service in garages or stores, having a fitting done on their driveway via our Halfords Mobile Expert vans, or a phone call or web chat with our contact centre. Longer term, we are planning a new and exciting way to showcase our market-leading proposition with a re-designed physical estate, enabling customers to experience our products and services in a more inspiring, more integrated, and more convenient way.
Group at a Glance: As a Group we are stronger and more efficient together
Recognising that convenience is important to our customers, our combination of assets means customers can access our wide range of products and services in a way that suits their needs, be that in a store, garage, at home via a mobile van or online via our integrated web platform. Our B2B platform means business customers can also take advantage of our unique combination of assets.
Retail Stores
Garages
Vans
Performance Cycling Stores
As of 2 April 2021
Last year, we set out our ambition to evolve into a consumer and B2B services-focused business, meaning that even more of our revenue would come from Services. In the medium term, over half of our business will be in Services, which are essential in their nature, meaning we are a more resilient business with higher customer retention, a lower risk profile and generating a stronger and more sustainable return on capital. Our status as an essential retailer and services provider throughout the COVID-19 pandemic, and our ability to provide services to those in need, highlights how this shift in emphasis benefits both the Group and our customers.
Retail Cycling
Services
Autocentres/
Mobile Expert
Retail Motoring
Services
Selling products remains at the heart of our proposition and we are always looking to bring new, exciting and innovative products to market to maintain pace with customer expectations and emerging market trends. From the latest E-bike and E-scooter to a child car seat to a motorcycle battery, we work hard to ensure that we can offer a wide range of products and services as part of our customers’ motoring and cycling journeys.
Mainstream
Cycling
Products
Performance
Cycling
Motoring
Products