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How We Create Value

Our inputs enable us to . . .


Training and accreditation, such as our 3-Gears training programme in Retail or our electric/hybrid vehicle maintenance training in Autocentres, ensures that consistent product knowledge and services capability reaches our customers across all locations.


Halfords is proud to work with suppliers, distributors and other industry partners to drive our business forward, supporting the sale of our products and services and enabling us to work with communities across the UK.


Halfords is the nation’s trusted retailer for motorists and cyclists and a leading provider of motoring services. We have a range of exclusive and highly regarded brands including Apollo, Carrera and Boardman in Cycling, as well as our Halfords Advanced ranges in Motoring.


Our physical estate of Retail stores, Autocentres garages and Mobile Expert vans, combined with a best-in-class web platform and an efficient distribution network, provide customers with a convenient omnichannel offer.


With a strong balance sheet and strong cash generation, we have continued to invest in appropriate systems, capabilities and people to help support and grow our business for the long term.

Offer a unique proposition . . .


Products are at the core of our business and have been for over 125 years, defining us as the UK’s leading provider of motoring and cycling products. Whether in one of our physical locations or online, customers are able to find any part or product they want for their motoring or cycling needs from E-bikes to socket sets, power washers to bicycle helmets. Our colleagues are the true experts and can suggest suitable products for each customer situation.





Our services proposition complements our strong product business; helping to keep the UK moving whilst delivering unrivalled customer service.

Operating from over 900 locations, Halfords has the national scale to offer services for our customers’ cars or bicycles in a way and at a location which is convenient to them. Whether a customer wants their bike serviced, a new wiper blade fitted, a new set of tyres fitted or a full car service we are able to help them find the ideal solution to fit their busy lifestyle.


Mobile Expert


Retail Motoring

Retail Cycling

Our customers


Consumers have been at the heart of our business since we started selling bikes 130 years ago. Today, we have a huge customer database giving us great insight into how our customers shop and allowing us to offer our customers products and services that we know they will love.


Our business-focused proposition is growing rapidly with high demand from a wide variety of industries. From the servicing of fleet vehicles to the selling of cycling products, we aim to meet the motoring and cycling needs of any business.

Focused on value-creating opportunities . . .

Evolving into a consumer and B2B services-focused business, with a greater emphasis on motoring, generating higher and more sustainable financial returns.

What This Means for Halfords in the Medium Term

Selling products and related solutions for our customers’ motoring and cycling needs remains core to our offering. However, in recognising the market opportunity and our unique advantages, we will evolve into a services-led business, with a greater emphasis on motoring. Our integrated services offering will provide customers with unparalleled convenience, giving them access to the services they need, when and where they want them.

Our strategic priorities







Delivering long-term value for all stakeholders


Access to a market-leading shopping experience, both online and in stores, helping meet all of their motoring and cycling needs in a way convenient to them, with access to technical and expert advice through our colleagues.


Developing, rewarding and retaining our colleagues so that they are engaged to drive our growth ambitions.


Generating returns for our shareholders through effective management of our financial resources.


Building relationships with suppliers, customers and the communities around us.


Ensuring the resources our business utilise have a positive impact on the environment, both today and in the future.