Our Business Model

Our Business Model

Creating value and leading with our vision to be the super-specialists in motoring and cycling, trusted by the nation.

Our key resources and relationships

Colleagues

Training and accreditation, such as our 3-Gears training programme in Retail or our electric/hybrid vehicle maintenance training in Autocentres, ensure that consistent product knowledge and services capability reaches our customers across all locations.

Partners

Halfords is proud to work with suppliers, distributors and other industry partners to drive our business forward, supporting the sale of our products and services and enabling us to work with communities across the UK.

Brand strength

Halfords is the nation’s leading provider of motoring services and a trusted retailer for motorists and cyclists. We have a range of exclusive and highly-regarded brands, including Apollo, Carrera and Boardman in Cycling, as well as our Halfords Advanced ranges in Motoring.

Infrastructure/ assets

A strong balance sheet and good cashflow generation provides the Group with the means to continue its investment for growth.

Financial strength

With a strong balance sheet and strong cash generation, we have continued to invest in appropriate systems, capabilities and people to help support and grow our business for the long term.

Large and varied customer base

Halfords is one of the largest consumer businesses in the UK, offering products and services to over 20 million people in FY24. With B2B revenue representing 29% of total Group revenue, we also have a significant number of business customers, from large fleet providers to large corporations operating the Cycle2Work scheme. Our Avayler software solution has also enabled us to attract global customers.

Data capabilities

With over 140 million annual website visits, 45 million vehicle records checked per year, and over 10 million annual service jobs completed, we have access to valuable data and insights on customers and their vehicles.

Our sustainable mindset

We have an established sustainability strategy with proven results.

Scale, capability and business intelligence

Motoring and Cycling Products Products are at the core of our business and have been for over 130 years, defining us as the UK’s leading retailer of motoring and cycling products. Whether in one of our stores or online, customers are able to find parts or products they want for their motoring or cycling needs from E-Bikes to socket sets, power washers to bicycle helmets.

The Value We Create

Customers

Access to a market-leading services and shopping experience, meeting their motoring and cycling needs via the convenience of one Group website and our 1,750+ stores, garages and vans, with access to technical and expert advice from our 12,000+ colleagues.

Colleagues

Developing, rewarding and retaining our colleagues so that they are engaged to drive our growth ambitions.

Investors

Generating returns for our shareholders through effective management of our financial resources and investment in high-returning opportunities.

Suppliers

Providing suppliers with market-leading access to the UK consumer.

The planet and our communities

Supporting communities in the UK and beyond, whilst working with suppliers in our value chain to reduce our impact on the environment and lead the transition to Net Zero.