Halfords appoints Iain Hayes as Operations Director, Commercial Fleet Services

Halfords appoints Iain Hayes as Operations Director, Commercial Fleet Services

London, UK – 5 May 2026 – Halfords has appointed Iain Hayes as Operations Director within its Commercial Fleet Services (CFS) business, further strengthening its leadership team as it continues to grow its service offering for fleet customers. Iain joined the business on 27 April 2026.

Iain brings more than 20 years’ experience in the mobile service industry, with a strong track record in operational leadership, customer delivery and building high-performing teams. He has held senior roles at DHL, LOXAM, Sofology and most recently Tructyre.

His experience spans leading large-scale mobile operations and driving performance in fast-paced, service-led environments, with a focus on safety, accountability and consistently high-quality customer outcomes.

Chris McShane, Managing Director of Halfords Commercial Fleet Services, said:
“Iain brings a wealth of experience in operational leadership and customer delivery. His appointment reflects our continued investment in high-quality service for our commercial fleet customers, and his leadership will be key as we enhance service delivery and support our customers’ evolving needs.”

In his new role, Iain will focus on strengthening service delivery across the UK network, improving customer experience and supporting the continued development of a high-performing, engaged team. The appointment underlines Halfords’ focus on long-term growth, operational excellence and strong customer partnerships.

Iain Hayes said:
“I’m excited to be joining the business at such an important time. There’s a strong platform already in place, and I’m looking forward to working with colleagues and customers to continue building a differentiated, customer-focused service offering.

“We understand both the operational complexity of running a commercial fleet and the increasing cost pressures our customers face. Ensuring we have the best team in place to support them is critical, and I’m looking forward to building on that.”

Halfords Commercial Fleet Services operates from a network of 92 locations, supported by more than 500 mobile service vans nationwide.

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