The findings identified by the FY20 external review were as follows:
|Strategic plan||The Board mentioned that continued delivery and clear reporting of the progress against the delivery plan is essential throughout the year.|
The introduction of a NED programme to ensure the best contribution from the NEDs.
|Quality and structure of Board meetings||The Board highlighted the importance of getting out and about to the different locations around the Group, and to split some of the Board and Committee meetings over two days. This would allow more time for location visits and ensure time is available to receive the required number of management presentations.|
|Quality of Board packs||The Board felt that more focus is required in Board papers to ensure the Board is able to effectively monitor the progress on delivery.|
|Culture and talent||Being a people-driven, service-based business, the Board felt that a renewed review of our culture was necessary to ensure that it evolves and remains fit for the future. The Board will also monitor the talent within the business and the implementation of appropriate succession planning.|
|Board training||All Board members to update on training they have received.|