Colleague engagement is vital to our success as a business. As such, it is a measure in our Executive bonus scheme and we set targets for improved engagement right across the organisation. Each year we conduct a colleague engagement survey, administered by a third party and providing actionable, anonymised reports at a team level. This year’s survey, conducted in April 2021, had a response rate of 94% and an engagement index score of 75%, strong numbers that demonstrate high levels of colleague engagement despite the impact of COVID-19 and retail organisational design changes. In response to the survey results, every team produces an engagement plan for the year ahead, which rolls up into department and Group plans. Once again our Retail business was placed in the ‘Best 25 Big Companies to Work For’ category in The Sunday Times Best Big Companies survey, for the seventh year running – an achievement we are very proud of.
We remain committed to providing bestin- class training to our colleagues. This includes field-based training, such as electric servicing, all the way to online training courses via our intranet to upskill colleagues who wish to progress their career. Over the last year we have delivered a change in our in-store operating model, designed to ensure we have significantly more services-trained colleagues across the retail estate, providing a foundation for electric servicing, as well as product-fitting, WeChecks and Cycle care.
- Halfords Values delivered virtually to c.2,700 leaders across the business, who cascaded to all colleagues across the Group.
- Over 2,500 colleagues completed training courses, from PDI to ‘Silver Service’ to WeFit services such as Dashcams fitting.
- 77 colleagues completed an Apprenticeship – 39 with a distinction.
- 79 colleagues achieved the IMI’s DVSA MOT tester accreditation.
- 43 colleagues achieved IMI Level 3 accreditation, with a further 10 gaining IMI’s Hybrid Electric Vehicle accreditation, which was lower than previous years due to limited training resource as a result of COVID-19 and the need to prioritise MOT tester training.