Privacy Statement

1. Introduction

Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles, and the UK’s largest independent operator in garage servicing and auto repair.

As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting customers’ privacy and rights.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site.

This Privacy Statement also provides you with information about how you can have control over our use of your data.

Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to data protection and privacy. If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer (“DPO”) by email at: dataprotectionofficer@halfords.co.uk or by post at: Data Protection Officer, Icknield Street Drive, Washford West, Redditch, B98 0DE.

2. What Information Do We Collect About You?

When you visit this website, we may collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your browser type and version, the country and telephone code where your computer is located, and information about your visit including pages you viewed or searched for, page response times, download errors and length of visits to certain areas of the website.

As this website does not collect any other data about you, this information is not classed as “personal data”.

3. How Will We Use That Information?

We use the information that we collect in order to ensure that this website is presented in the most effective manner for you and your computer or mobile device. Thus, this information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy, which can be found here.

4. How Long Will We Keep Your Data?

Unless you ask us otherwise, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.

5. With Whom Do We Share Your Data?

The information gathered by this website (see section 2 above) is shared only with the organisation which supports this website, for the purposes described in section 3 above.

6. How Can You Access The Personal Data We Hold?

You have the right to ask us, in writing, for a copy of any personal data that Halfords holds about you.

This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.

We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.

7. Updating or Amending Your Personal Data

If, at any time, you want to update or amend the personal data that Halfords holds about you, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.

8. Data Privacy and Security

We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers’ personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:

  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse;
  • increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle; and
  • ensure the optimum security of this website.

9. Location Tracking Via Our Website

Only basic levels of geo-location tracking, which show us where you are in the UK, are used on this website as part of our analytics cookies: however, these do not capture any personal data about you. For further information, please refer to our Cookies Policy, which can be found here.

10. Disclaimers

Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

11. Accessibility Statement

We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

For example, website users can control the text size of each page within their internet browser. On a PC, holding the “Ctrl” key while pressing the “+” (plus) key will increase text size, and holding the “Ctrl” key while pressing the “-“ (minus) key will decrease the text size.

However, should you require a copy of this Privacy Statement in a different form, please contact our DPO as described in section 1 above. We cannot guarantee that we can fulfil all requests, but we will endeavour to help you as much as practical.

12. General

The Data Controller of this website is Halfords Group PLC, Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.

Questions, comments and requests regarding this Privacy Statement are welcomed, and should be sent to our DPO.