As we move forward into a new era for retail - in which the use and protection of people’s personal data is of increasing focus - so we at Halfords are ever-more committed to safeguarding information about our customers and colleagues with optimum effectiveness.

In making this commitment, I commend both the EU-General Data Protection Regulation (“GDPR”) and the UK’s Data Protection Act, which together seek to enforce more rigorous data privacy across Europe.

However, in order to meet the challenges which this new legislation will bring, we need the support and contribution of everyone at Halfords. This ranges from the Board, which has ultimate responsibility for ensuring compliance with the new standards, through to our colleagues in stores and Autocentres across the UK and Ireland, who deal with customer data on a daily basis.

Over the last year, we have undertaken significant work to improve our policies and practices in data management, and will continue to develop this programme over the coming months and years. At the heart of our endeavours are the following key principles, which all colleagues must observe whenever handling people’s data:

Transparency

We will be completely open and honest about the systems that we use to collect and process people’s data, and will offer customers and colleagues, control over how these systems will manage their information;

Confidentiality

We will never sell data about a customer or colleague to a third party. Furthermore, we will never share someone’s data with another organisation unless that person has been informed and, where appropriate, given their consent;

Integrity

We will not send marketing communications to our customers, whether by email, phone, text or social media, unless they have specifically told us that they are happy for us to do so. Additionally, we will give customers the choice and ability to change their marketing preferences at any time, and respond swiftly to any such request;

Security

We will continue to implement the latest technological controls in order to ensure that the information which we hold within, or transfer between, any of our electronic systems or networks, is managed securely; and

Respectful

We will recognise and embrace the rights and freedoms to which all our customers and colleagues are rightly entitled.

By following these principles, we aim to provide increased assurance and confidence that Halfords is a trusted custodian of people’s personal data.

Graham Stapleton, Chief Executive
May 2018